Online Flower Delivery Terms: Coulsdon & Surrounds

Flowers Coulsdon Online Terms & Conditions

Introduction

Welcome to Flowers Coulsdon. By accessing or using our online flower delivery services within Coulsdon and the surrounding areas, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all purchases and interactions made through our website, ensuring clarity and transparency in our relationship with you, our valued customer. Please read them in full before placing any orders.

Service Overview

Flowers Coulsdon specialises in providing online flower delivery throughout Coulsdon and neighbouring locations. Our services include the purchase, preparation, and delivery of fresh flowers for a variety of occasions. These Terms & Conditions are intended to govern your use of our website and inform you of your rights and obligations when buying from us.

Order Process

1. Browsing & Product Selection: To make a purchase, browse our online catalogue and select your preferred floral arrangements. Each product is presented with detailed descriptions to assist your choice.

2. Creating an Order: Add selected items to your online basket. Once ready, proceed to checkout, where you will be asked to provide delivery details (including recipient’s name, address, and any specific instructions for Coulsdon or the surrounding areas).

3. Confirmation of Order: On submitting your order, you will receive an on-screen confirmation and an order summary. Successful placement of your order does not signify that we have accepted your order.

4. Acceptance of Order: Acceptance is confirmed via a separate order acceptance notification. If products are unavailable or if any issues arise, we reserve the right to contact you to discuss suitable alternatives or, if necessary, cancel your order and arrange a full refund.

5. Delivery: We deliver throughout Coulsdon and selected surrounding locations. Delivery dates are requested at checkout, but in rare circumstances, delivery times may vary due to factors beyond our control. Please ensure you provide accurate delivery instructions to facilitate a smooth delivery process.

Payments

1. Pricing and Currency: All product prices are clearly displayed in British Pounds Sterling (GBP) and include applicable VAT unless stated otherwise. Prices are subject to change at any time; however, confirmed orders will not be affected by subsequent price changes.

2. Accepted Payment Methods: We accept payment by the methods outlined during checkout. All payments must be made in full at the time of order placement. Orders will not be dispatched or delivered until payment has been successfully processed and cleared.

3. Payment Security: Payment transactions are processed using secure payment gateways. We do not store your payment card details, and we comply with all applicable legal requirements regarding data security.

4. Payment Confirmation: Once your payment is processed, you will receive confirmation and a payment receipt for your records.

Cancellations and Amendments

1. Cancellation by Customer: Should you wish to cancel an order, please notify us immediately. Cancellations are only possible if we have not commenced preparation or dispatched the order. If preparation or delivery has begun, cancellation may not be possible, and you may remain liable for all or part of the purchase price.

2. Amendments to Orders: Requests for changes to your order (including amendments to delivery details or product selection) must be made as soon as possible. While we will endeavour to accommodate such requests, we cannot guarantee that changes can be made once the order is in progress.

3. Cancellation by Flowers Coulsdon: We reserve the right to cancel any order for reasons including, but not limited to, inability to fulfil an order due to lack of product availability, issues relating to delivery, or any breach of these Terms & Conditions. In such cases, any payment made will be refunded in full.

Delivery Policy

1. Service Areas: We deliver across Coulsdon and surrounding locations as specified on our website at time of order. Please confirm you are within our delivery radius before finalising your purchase.

2. Delivery Times: We strive to deliver on your requested date, typically during standard working hours. Exact timing cannot be guaranteed due to seasonal demand or unforeseen circumstances such as severe weather.

3. Missed Deliveries: If no one is available to accept delivery at the specified address, we may leave the flowers with a neighbour, in a safe place (if specified), or return them to our premises. We will leave a notification explaining the attempted delivery, and further arrangements may need to be made at your own cost.

4. Delivery Instructions: It is your responsibility to provide complete and accurate delivery details at the time of ordering. Flowers Coulsdon cannot accept liability for failed or delayed deliveries resulting from inaccurate, incomplete, or unsafe delivery instructions.

Product Descriptions and Substitutions

1. Product Freshness: We take pride in providing fresh flowers arranged to order. Products delivered may differ slightly in appearance from images depicted on our website, as flowers are natural products subject to seasonal and regional variations.

2. Substitution Policy: Should specific flowers or products become unavailable, we reserve the right to substitute with goods of equal or greater value and quality. All substitutions will ensure the overall design and style of the arrangement is maintained. If substitution is significant, we will make reasonable efforts to notify you in advance.

Returns and Refunds

1. Perishable Nature of Flowers: Due to the perishable nature of flowers and plants, we are unable to accept returns unless products are damaged or incorrect.

2. Reporting an Issue: If you receive damaged or incorrect goods, please notify us within 24 hours of delivery, providing photographic evidence where possible. After confirmation, we will offer a replacement or full refund, at our discretion.

3. Refunds: Approved refunds are processed using your original method of payment. Please allow up to 5 working days for funds to be credited to your account. Refunds will not be issued if the complaint is made after the specified reporting period without sufficient evidence.

Customer Obligations

1. Accurate Information: You agree to provide accurate, current, and complete information when placing an order and to update us as necessary regarding any changes.

2. Acceptable Use: Our website and services are for personal, non-commercial use only unless otherwise agreed in writing. Misuse of the site, interference with performance, or unauthorised commercial exploitation is prohibited.

3. Age Requirement: By placing an order, you confirm you are over 18 years of age and legally capable of entering into binding contracts.

Liability

1. Limitation of Liability: Flowers Coulsdon shall not be liable for any indirect, incidental, or consequential losses or damages arising from your use of our services or from any products supplied beyond the value of your order. Nothing in these terms seeks to limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

2. Force Majeure: We cannot be held liable for delay or failure to perform any part of our obligations where such delay or failure results from causes outside our reasonable control, including but not limited to natural disasters, strikes, lockouts, supplier failures, or circumstances beyond our reasonable control.

3. Customer Responsibility: Once products have been delivered to the recipient or third party specified, responsibility for those goods passes to the customer. Flowers Coulsdon is not responsible for damage or loss after this point.

Intellectual Property

All content, images, and designs on the Flowers Coulsdon website remain the exclusive property of Flowers Coulsdon. Reproduction, distribution, or use of such content without our express written permission is strictly prohibited.

Privacy and Data Protection

We are committed to protecting your privacy and handling your data in accordance with UK data protection legislation. Information you provide is used solely to process your order and improve our services. We do not share your information with third parties, except where necessary to fulfil your order.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising in connection with them, are governed by and construed in accordance with the laws of England and Wales. By agreeing to these terms, you submit to the exclusive jurisdiction of the English courts.

Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after terms have been updated constitutes your acceptance of those changes.

General Provisions

Any provision in these Terms & Conditions deemed unlawful, void, or unenforceable shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

Contact and Complaints

If you have any questions regarding these Terms & Conditions, your order, or wish to raise a concern, please contact Flowers Coulsdon through the contact page on our website. Our team will work promptly to address your queries or resolve any complaints.

Applicability

These Terms & Conditions apply to all customers purchasing flower delivery to Coulsdon and surrounding areas. By placing an order with Flowers Coulsdon, you confirm that you have read, understood, and accept these terms in their entirety.