Returns, Refunds & Complaints Policy

Flowers Coulsdon: Our Returns, Refunds & Complaints Policy

At Flowers Coulsdon, we pride ourselves on delivering premium flowers with a trusted fresh flowers guarantee for every customer in Coulsdon and neighbouring areas. As a valued local florist, we want you to be absolutely delighted with every bouquet, arrangement, or floral gift that you receive from us, whether it’s for your home, business, or a special occasion. If you ever have concerns with your order, please rest assured that we are here to help resolve them promptly and fairly.

Fresh Flowers Guarantee in Coulsdon

Your satisfaction is our highest priority. Every floral delivery from Flowers Coulsdon is backed by our Fresh Flowers Guarantee. We promise that your order will arrive in peak condition, having been expertly arranged from fresh, high-quality stems sourced daily. Our strict freshness window means that you should expect our flowers to last a minimum of 5 days from delivery provided they are cared for according to the instructions included with your bouquet.

Damaged-on-Arrival Policy

If your flowers arrive looking wilted, damaged, or otherwise not meeting our promise of freshness, please let us know within 24 hours of receipt. We kindly ask that you provide clear photographs of the damage and retain the original packaging. This helps us to identify any issues with our suppliers, couriers, or packaging process, and improve our service for all of our valued Coulsdon customers.

Refund & Replacement Options

Should we determine that your flowers did not meet the standard outlined in our Fresh Flowers Guarantee, you will be offered your choice of a refund or a replacement arrangement, delivered free of charge at the next available date. Partial refunds or discounted replacements may be available in certain cases where only part of the bouquet is affected or if delivery to a different location is required. Our priority is always to make things right with you, ensuring your experience with Flowers Coulsdon remains a positive one.

How to Raise a Complaint

If you have a concern, we invite you to contact our friendly team as soon as possible. Please provide your order reference number and a clear description of the issue so we can respond efficiently. Our team will review your complaint, investigate what happened, and get back to you within one working day. We will keep you informed every step of the way and strive to resolve most issues within 48 hours.

If you feel your complaint was not resolved to your satisfaction, you may request for your case to be escalated for a further review by a manager. We welcome your feedback, as it helps us improve our service to all customers in Coulsdon and the surrounding area.

Trusted Local Florist in Coulsdon

Flowers Coulsdon is proud to serve both households and businesses throughout the local community, offering beautiful arrangements and personal service. Our reputation is built on reliability, quality, and customer care. Thank you for trusting us with your floral needs – we are always here to help should you have any questions about returns, refunds, or service complaints.